Because of this, I don't have any access to info/tools that could help us get you up and running, so we'll want to get you over to Apple Support to help you with this issue.'Īnd then I opened a chat with Apple Support. Apple handles licensing in a different manner, and the product doesn't get tied to a Microsoft account as Apple deals with the license. 'So Office licenses purchased through the App Store from Apple are handled differently than licenses purchased through Microsoft. So I tried the second option which asked me for my Microsoft account information, and then Microsoft tells me I have not yet purchased a subscription. When I choose the first option it asks for my Apple ID information, takes me to the Apple site and tells me I have already purchased a subscription.
It gives me two options: either to purchase the subscription, or to activate an existing subscription. Before I contacted Microsoft Support I did try the activate button on the new Excel software. Yes, my subscription does appear under my Apple ID.
I am still having problems but here is my update.
